FAQS About Canada Med Shop

1. What are your working hours?
2. How can I place an order?
3. What are generic drugs?
4. How safe are the generic drugs you sell?
5. Do you sell controlled/ narcotic drugs?
6. Do you offer shipping to Canada?
7. Do you offer international shipping?
8. Is sales tax charged?
9. Can I return an order if need be?
10. Are the prices listed in Canadian or US dollars?
11. Do I need to send my prescription even if I place the order online?
12. What if the item I am looking for is not in stock?
13. Is it possible to claim my medications from my insurance?
14. How many months of refills can I get?
15. What is done with the personal information I reveal to Canada Med Shop?
16. Is there any risk in using my credit card?
17. What policies are effective on products listed on www.CanadaMedShop.ca?
18. How much is charged for shipping?
19. If my spouse also orders will we have to pay the shipping cost twice?
20. Why do the pills I ordered from Canada Med Shop look different from the ones I get from my local pharmacy?
21. Why are the prices different than when I ordered previously?
22. What if I have a problem with my medication?
23. What if I have a concern about customer service or prices, etc.?
24. How will the medications be delivered and how long will they take?
25. Do you only sell Canadian drugs or do you sell from other countries as well?

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1. What are your working hours?

Monday to Friday, 6 am - 6 pm and Saturday, 7 am - 3 pm and Sunday, 7 am - 3 pm

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2. How can I place an order?

Orders can be placed online. If you wish, you can also call 1-877-612-9112 during our hours of operation and one of our customer care specialists will take your order.

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3. What are generic drugs?

When most people think of generic drugs they think that it is a lower quality product in comparison to brand name drugs. In all truth, generic drugs are very similar to as brand name drugs but much cheaper. They serve the same purpose, are taken the same way, and have the same side effects, etc. The only other difference besides the price is the appearance of the medication. This distinction does not change the effectiveness, or safety of a generic drug in comparison to its brand name version.

The reason for the significantly lower prices of generic drugs is that the manufacturers of these drugs do not have to put money into the research and development that goes into creating a drug. Once the patent of a brand name drug expires, companies are allowed to essentially make copies of the drug. These copies then have to be approved before they are sold. All generics must have the same active ingredient and work in the same manner as the brand name counterparts.  

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4. How safe are the generic drugs you sell?

All drugs sold at Canada Med Shop, including generics, are of the highest quality. All drugs have to meet very specific safety standards before they can be sold.

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5. Do you sell controlled/ narcotic drugs?

No. Canada Med Shop does not sell any controlled or narcotic drugs. In fact, it is illegal to do so.

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6. Do you offer shipping to Canada?

Canada Med Shop is currently only shipping to the United States.

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7. Do you offer international shipping?

Canada Med Shop is currently only shipping to the United States, but we are considering growing our shipping to include other locations in the future.

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8. Is sales tax charged?

No, sales tax is not charged.

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9. Can I return an order if need be?

Because we work in conjunction with licensed pharmacies to protect the safety of you and other parties involved, once a prescription and non-prescription products have been dispensed it cannot be returned for any reason. Under the pharmaceutical law prescription drugs are not returnable. All sales are final. So before ordering (completing your order) please consult with your physician regarding your medications.

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10. Are the prices listed in Canadian or US dollars?

The prices listed on the site are all in US dollars.

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11. Do I need to send my prescription even if I place the order online?

Canada Med Shop cannot dispense an order without having the original prescription first. After placing your order which can be done online or by phone, you must fax or mail a valid prescription.

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12. What if the item I am looking for is not in stock?

Canada Med Shop will order the item needed from their supplier, if it is not in stock. If for whatever reason the supplier cannot provide us with the medication, CMS will notify you as soon as possible.

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13. Is it possible to claim my medications from my insurance?

Yes! With the shipment you will receive an invoice with the name of the medication, the dosage, quantity, and price including shipping. This can be given to your insurance company for compensation.

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14. How many months of refills can I get?

The amount of time the refills are good for will depend on what your doctor has prescribed for you. A one year’s supply is the most your doctor can prescribe.

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15. What is done with the personal information I reveal to Canada Med Shop?

The personal information given to us will only be seen by approved employees of our company and are only used to fill your order. Your personal information will be kept confidential and not shared with any third parties. We will not spam your email address or release your email address to any company that is associated with spamming.

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16. Is there any risk in using my credit card?

Canada Med Shop has taken all necessary steps to make sure that it is safe for you to use your credit card when purchasing items.

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17. What policies are effective on products listed on www.CanadaMedShop.ca?

The prices are subject to change without notice and subject to change before shipping.

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18. How much is charged for shipping?

There is a $9.95 US shipping fee per order. Additional charges may apply for overweight packages. Please allow 2-4 weeks for your package to arrive.

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19. If my spouse also orders will we have to pay the shipping cost twice?

No, as long as family members are living at the same address, the household can register under one customer number and have their medications delivered for one flat shipping fee of $9.95. Although the household has one customer account, each person will have to fill out a separate medical profile.

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20. Why do the pills I ordered from Canada Med Shop look different from the ones I get from my local pharmacy?

Check the pills and see if you are accustomed to brand name pills and you ordered the generic form from us. Generic medication will look different than brand name medication, but both have the same active ingredient and work in a comparable way. If you have ordered the brand name and it still looks different it is because brand names in Canada may look slightly different than the US version of the medication. If you are comparing two generic versions of the same drugs from different generic companies they will look different.

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21. Why are the prices different than when I ordered previously?

Because of the constant variations of prices in the market, the prices of items are also subject to change at times.

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22. What if I have a problem with my medication?

All health related issues should be addressed to our Pharmacy Helpline at 1-855-218-5085. Our team will get back to you promptly.

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23. What if I have a concern about customer service or prices, etc.?

Our customer service team works seven days a week and are here to help you. Please call them during our stated business hours.

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24. How will the medications be delivered and how long will they take?

The medications will be delivered by mail and will take approximately 10 to 18 business days.

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25. Do you only sell Canadian drugs or do you sell from other countries as well?

In addition to dispensing from a Canadian dispensing pharmacy, we also dispense your medications from international fulfillment centres that are approved by the regulatory bodies from their respective countries. We affiliate with dispensaries in the following jurisdictions that ship product to our customers: Canada, Mauritius, New Zealand, Australia, Turkey, United Kingdom, India and the United States.

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